All envelopes are sent via Australia Post. Please note that packages do not include tracking. Once your order has been posted, it is in the care of Australia Post. Delivery times may vary depending on your location and local postal services. For international orders, delivery is also dependent on the local postal service in each destination country. Each envelope is carefully prepared and sent flat to protect the contents.

Delivery TimingSubscriptions are posted around the 10th of each month.Please note that delivery times are estimates only and may vary due to customs processing, local postal services, public holidays and seasonal demand.Destination Estimated Delivery TimeNew Zealand: 5–10 business daysUnited States: 10–20 business daysCanada: 10–20 business daysUnited Kingdom: 10–20 business daysIreland: 10–20 business daysSingapore: 7–14 business daysJapan: 7–14 business daysGermany: 10–20 business daysFrance: 10–20 business daysNetherlands: 10–20 business days

If your envelope has not arrived within the expected timeframe, please contact hello@toadstoolcottage.com. We will happily look into it and arrange a replacement if needed.

When you join Toadstool Cottage Mail Club, you will receive a monthly delivery filled with a story, prints, a letter and other surprises. Subscriptions are recurring and are billed automatically per delivery cycle. You will receive a reminder email before each renewal, giving you time to pause or cancel if needed. You may manage or cancel your subscription at any time via your order confirmation email or by contacting us.

To receive the following month's Toadstool Cottage Mail Club delivery, simply subscribe by the last day of the month. Orders placed after this date will be included in the next mailing cycle. Your subscription will renew automatically each month on your original subscription date.

Refunds are not available for items already shipped, as each package is individually prepared for you. If your mailing does not arrive, please contact us and we will arrange a replacement where possible.

You may pause or cancel your subscription at any time by contacting hello@toadstoolcottage.com or using the self-service portal on our website. Please avoid cancelling through your bank or card provider, as this can delay support and prevent us from assisting you directly.

To keep your Mail Club treasures in the best condition, store them in a cool, dry place away from direct sunlight and moisture. A folder or keepsake box is ideal for keeping everything safe and organised. Please handle colouring pages and stickers gently to avoid tearing. With a little care, each piece can be enjoyed again and again.

When will my card be sent?Toadstool Cottage is opening for orders now, but card orders will begin shipping from October 2026. Orders placed before October will be safely received and prepared for dispatch when shipping begins.What size are the cards?Our cards measure approximately 10.7cm × 13.9cm (A6)What are the cards made from?Our cards are printed on quality 300gsm card stock, giving them a sturdy feel while still being suitable for posting.Are the cards blank inside?Yes. All cards are left blank inside, giving you plenty of space to write your own personal message.Do the cards come with an envelope?Yes. Each card comes with a white envelope ready for you to write your message and send.How are the cards packaged?Each card and envelope are supplied together in a clear protective sleeve to keep them clean and protected until they reach you.Can I order more than one card?Absolutely! You can order multiple cards at once. Cards are sent in packs of up to 8 cards per packing envelope, so you can keep a few on hand.How are cards posted?Cards are carefully packaged before being sent through Australia Post. Up to 8 cards can be included in each packing envelope. If you order more than 8 cards, your order will be divided into additional packing envelopes and an additional delivery charge will apply.Can I get a refund for a card?As our cards are prepared and posted as part of our service, we are unable to offer a refund once a card has already been sent.However, if something hasn't gone as expected, please contact us at hello@toadstoolcottage.com.

Our artwork, illustrations, characters and written content are original creations and are protected by copyright. They may not be copied, reproduced or used commercially without our permission.